Refusal of service

We will not discriminate, refuse entry or service to someone legally accompanied by a working guide, hearing or assistance dog, even though we generally don’t allow customers to bring animals into the premises.

Under anti-discrimination laws, businesses can refuse service to any person for any reason, unless the business is discriminating against a protected class. At the national level, protected classes include: Race or color. National origin or citizenship status

  • Disruptive behaviour
  • Legal requirements 
  • Safety reasons
  • Intoxication 

However, there are times when your anatomy/health may dictate what is physically possible. Please read our before being pierced guide.

Pregnancy & breastfeeding

Body piercing is an elective procedure, meaning you are choosing to undertake deliberate damage to your person for cosmetic reasons and as such we will not carry out any service that will require injury during the stages of pregnancy or breastfeeding. We will however happily change jewellery in an existing piercing. An exception would be if the piercing was causing harm.

Age policies

The ages we request in our practice has been based on a mixture of professional experience and law. The age we set is non-disputable. 

Regarding the age of piercing minors

Regarding the age of consent for intimate piercings: We ask for all clients to bring legal identification and be 18 years old or over. We feel this firmly separates minors and educated, consenting adults beyond all doubt.

Cooling off period

One of the most common questions we get asked is, “How soon can I have the piercing?”

Of course it is understandable that making the decision to have a cosmetic piercing is very exciting, especially as most people have been considering this for quite some time before actually consulting with a specialist.

It is very important, however, that enough time is given after the consultation to reflect upon everything that was discussed with your piercer. Is there an alternative? What are the potential risks and complications? Most importantly, did you feel you had enough time to ask questions? Not only about the particular procedure, but also about your piercer’s practice.


Any faulty jewellery returned with proof of purchase will be exchanged or refunded immediately

Attachment / loss after studio insertion (OWN JEWELLERY)

No refund or replacement will be given on none studio purchased jewellery

Attachment / loss after studio insertion (BLUE LOTUS JEWELLERY)

Under a period of 10 days any jewellery attachment loss will be replaced or otherwise exchanged with proof of purchase. Past this period the correct tightness should be maintained by the client and is no longer the responsibility of the studio